Gem 65 8-in-1 Multicooker Voluntary Recall - FAQs


1. Why is Double Insight conducting this recall?

We are conducting this voluntary recall because a tooling misalignment during the manufacturing process created a gap between the bottom of the inner pot and the top surface of the heating plate. This gap can cause the multicooker to overheat and melt on the underside, posing a fire hazard to consumers.  


2. How can I tell if my Gem 65 8-in-1 Multicooker is affected by the recall?

This recall involves all Gem 65 8-in-1 Multicookers with batchcodes 1728, 1730, 1731, 1734 and 1746. The batchcode is located on the rating label on the underside of the product. The batchcode is the 4-digit number located at the bottom right of the label. 


3. What should I do if I have a recalled Gem 65 8-in-1 Multicooker?

You should immediately stop using your Gem 65 8-in-1 Multicooker, unplug the unit, and return it to Walmart to request a free replacement Gem 8-in-1 Multicooker.


4. My Gem 65 8-in-1 Multicooker is recalled, but it appears to be working okay. Can I continue to use it?

No. You should immediately stop using your Gem 65 8-in-1 Multicooker, unplug the unit and return it to Walmart to receive a refund or contact Double Insight to request a free replacement Gem 8-in-1 Multicooker.


5. How do I receive a refund or request a free replacement Gem 8-in-1 Multicooker?

If you have a recalled Gem 65 8-in-1 Multicooker, you should return the unit to Walmart to receive a refund or contact Double Insight to request a free replacement Gem 8-in-1 Multicooker.


6. I no longer have the original packaging for my recalled Gem 65 8-in-1 Multicooker. Can I still receive a refund or request a free replacement?

Yes. Please return your recalled Gem 65 8-in-1 Multicooker to Walmart to receive a refund or contact Double Insight to request a free replacement Gem 8-in-1 Multicooker.


7. I no longer have the receipt for my recalled Gem 65 8-in-1 Multicooker. Can I still receive a refund or request a free replacement?

Yes, you are able to receive a refund or request a free replacement if you no longer have the receipt for your recalled Gem 65 8-in-1 Multicooker.  Please return your recalled Gem 65 8-in-1 Multicooker to Walmart to receive a refund or contact Double Insight at 1-888-891-1473 or visit  www.gemmulticooker.com to request a return shipping label and instructions for removing and returning the unit's power cord and rating label located on the underside of your Gem 65 8-in-1 Multicooker.  After Double Insight receives your returned power cord and rating label, Double Insight will ship a free replacement Gem 8-in-1 Multicooker.


8. What if I am not located near a Walmart store?

If you are not located near a Walmart store, Double Insight will make every effort to assist you.  Please contact Double Insight to request a return shipping label and instructions for removing and returning the unit's power cord and rating label located on the underside of your Gem 65 8-in-1 Multicooker.  Contact Double Insight at 1-888-891-1473 or go online to www.instantpot.com and click on PRODUCT RECALL, or visit  www.gemmulticooker.com for more information.  After Double Insight receives your returned power cord and rating label, Double Insight will ship a free replacement Gem 8-in-1 Multicooker.


9. How long will it take for me to get my free replacement Gem 8-in-1 Multicooker?

After Double Insight receives your unit's returned power cord and rating label, Double Insight will ship a free replacement Gem 8-in-1 Multicooker. 


10. I have different questions. Where can I get additional answers?

For additional information, please contact us toll-free at 1-888-891-1473 from 9:00 am to 5:00 pm ET Monday through Friday.  You can also go online to www.instantpot.com and click on PRODUCT RECALL or visit www.gemmulticooker.com for more information.


We sincerely regret any inconvenience this voluntary recall may cause.